Frequently asked questions
Check the status of orders or browse through your past purchases.
Layaway method 1.
Choose a credit card to pay in paypal.
Layaway method 2
We also provide AE layaway service for interest-free payment.
Please log in as a member.
1. The order amount is more than $200 (not include shipping)contain a pre-order doll can use AE layaway service for 3 months.
2. Please register as a member before use AE layaway service.
3. First payment is $100 for each doll.
4.Please use paypal directly transfer within three months to pay the rest payment.
5.More than three months without paying the rest payment, as giving up the order,first payment will not be returned. In case of special circumstances can be appropriately a few delays, but need to show in advance,invalid after the deadline.
6. Pay the rest payment must not exceed 2 times.
7. AE layaway of the production time will be longer than full payment,can’t get refund cause the production time because you choose an AE layaway service.
8. Shipping address and order details is according to the first payment. You can not make order change during layaway period.
AE Layaway guide
Change order&Cancel order
You can change the order of colors, options, and quantities during the ordering period of the product.In order to ensure that you can receive timely and accurate customized dolls as your demand , better protect your interests.Confirm the order status five days later, no longer accept the order changes.
Cancellation of order will be 100% refundable only if you cancel your order within 24 hours after payment. All other orders cancellation or refund request will be subject to cancellation fee (30% of the order amount excluding shipping). Please note the following precautions for your order carefully.
※Contains additional services (such as add make-up, burnish neck, get ears pierced) doll, after the confirmation of the order, does not accept any reason to get a refund.
All the doll orders are CUSTOM ORDERS which mean not returnable.
If you find any defects, please apply for Customer Service at right corner in homepage within 7 days from recieved date. If the product is considered a defective, we will guide you through the return process to replace it with the same item. In most cases, Asleep Eidolon's check should be proceed for the return process. Therefore, please leave a message to Customer Service before returning the item and we will guide you through the return procedure. When returning, all items (manual, accessories, cartons,etc.) must be delivered as new unused items.
7 to 30 days if there is any quality problem, we free replacement parts, the freight shall be borne by the customer.