top of page

Frequently Asked Questions

  • Skin Color
    ※ Depending on the screen settings, actual colors may differ. Please use as reference.
  • Order Status
    1.Log in 2.Click“My Oder” Check the status of orders or browse through your past purchases.
  • Layaway
    Paypal Layaway Choose a credit card to pay in paypal.
  • Change order&Cancel order
    -Change order You can change the order of colors, options, and quantities during the ordering period of the product.In order to ensure that you can receive timely and accurate customized dolls as your demand , better protect your interests.Confirm the order status five days later, no longer accept the order changes. -Cancel order Cancellation of order will be 100% refundable only if you cancel your order within 24 hours after payment. All other orders cancellation or refund request will be subject to cancellation fee (30% of the order amount excluding shipping). Please note the following precautions for your order carefully. ※Contains additional services (such as add make-up, burnish neck, get ears pierced) doll, after the confirmation of the order, does not accept any reason to get a refund.
  • Returns&Exchanges
    -Returns All the doll orders are CUSTOM ORDERS which mean not returnable. -Exchanges If you find any defects, please apply for Customer Service at right corner in homepage within 7 days from recieved date. If the product is considered a defective, we will guide you through the return process to replace it with the same item. In most cases, Asleep Eidolon's check should be proceed for the return process. Therefore, please leave a message to Customer Service before returning the item and we will guide you through the return procedure. When returning, all items (manual, accessories, cartons,etc.) must be delivered as new unused items. 7 to 30 days if there is any quality problem, we free replacement parts, the freight shall be borne by the customer.
  • 资源-2
  • Twitter
  • YouTube
  • Facebook
  • Instagram
bottom of page